Terms of Service

RiddleRise AI Agent · Effective 8 November 2026

1. Agreement
2. The service
3. Your account
4. Free trial, plans and payment
5. Your content
6. AI answers
7. Your visitors
8. Acceptable use
9. API keys
10. Availability and changes
11. Suspension and cancellation
12. Disclaimers and liability
13. Governing law
14. Changes and contact

1. Agreement

These Terms are an agreement between you and RiddleRise (“RiddleRise”, “we”, “us”) for your use of RiddleRise AI Agent, including the website, dashboard, chat widget and API (“the service”). By creating an account or using the service, you agree to these Terms and our Privacy Policy. If you use the service for a business, you agree on its behalf and confirm you're allowed to.

2. The service

AI Agent lets you create AI chat assistants (“agents”), teach them with your website pages, files and FAQs, and use them on your website through our chat widget or through our API.

3. Your account

• You must be at least 18 years old and give accurate account information.
• Keep your password and API keys secret. You're responsible for everything done with your account.
• Tell us right away at contact@riddlerise.com if you think your account has been misused.

4. Free trial, plans and payment

• The free trial and each plan come with limits, such as the number of agents, daily messages and knowledge size. Current limits are shown on our pricing page and in your dashboard. We may change the free trial or its limits.
• Paid plans are sold and billed through Polar, our payment provider and merchant of record. Polar's checkout terms also apply to your purchase, and Polar handles sales tax and VAT where required.
• Subscriptions renew automatically each billing period until you cancel. You can cancel at any time; your plan stays active until the end of the period you've paid for.
• Custom passes are one-time payments for a set number of days and bots. They don't renew, and they end when their days run out. When a trial, plan or pass ends, your bots pause until you choose a plan; your bots and knowledge are not deleted.
• If your plan includes fewer bots than you have, the newest bots pause until you upgrade or delete some.
• If something went wrong with a payment, contact us and we'll review refund requests fairly, case by case.
• We'll give you notice before changing the price of your paid plan. The new price applies from your next billing period.

5. Your content

“Your content” means everything you add to the service — instructions, knowledge, files, website pages you ask us to fetch, logos and settings. You keep all rights to it. You give us permission to store, copy and process your content only as needed to run the service for you, including sending relevant parts to AI model providers to write answers.

You confirm that you have the rights to your content, and that you own or are allowed to use any website you ask us to fetch.

6. AI answers

Your agent's answers are generated automatically by AI. You understand and agree that:

• Answers can be inaccurate, incomplete or out of date, even when your knowledge is correct, and the AI may sometimes say things that aren't in your knowledge.
• Answers are not professional advice. Don't use AI Agent as the only source for legal, medical, financial, safety or other high-stakes decisions.
• You are responsible for your agent's knowledge and instructions, for checking how it answers, and for any promises, prices or policies your business honours based on its answers.
• We don't guarantee any particular result from the AI.

7. Your visitors

• Make it clear to your visitors that they're chatting with an AI assistant. The widget shows this by default; don't hide it or present the AI as a human.
• Your website's privacy policy should explain that chats are processed by AI Agent. You're responsible for having any notice or consent your local law requires.
• Don't use the chat to collect sensitive information, such as card numbers, passwords, government ID numbers or health details.

8. Acceptable use

You must not use AI Agent to:

• break any law, or help others break it;
• harass, threaten, deceive or defraud people, including impersonating another person or business;
• create or spread hateful, sexually explicit, violent or otherwise harmful content, or content that exploits children;
• send spam, or spread malware or phishing;
• infringe other people's intellectual property or privacy;
• run a service mainly aimed at children under 13;
• overload, attack, probe or get around the limits or security of the service, or access other customers' data;
• copy, resell or white-label the service without our written permission.

We may remove content or limit accounts that break these rules.

9. API keys

API keys let your own software use the service and count toward your plan's limits. Keep them out of public code. We may revoke a key that is exposed or misused.

10. Availability and changes

We work to keep AI Agent fast and available, but we don't promise it will always be uninterrupted or error-free. We may improve, change or remove features. If we stop offering the service entirely, we'll give customers reasonable notice so they can export what they need.

11. Suspension and cancellation

You can stop using the service and delete your account at any time from the dashboard. We may suspend or close an account that breaks these Terms, puts others at risk, or stays unpaid. Where reasonable, we'll warn you first and explain why.

12. Disclaimers and liability

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties not stated in these Terms, including fitness for a particular purpose.

To the extent the law allows, RiddleRise is not liable for indirect or consequential losses, such as lost profits, lost data or harm to reputation, including losses caused by AI answers. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, or USD 50 if you have not paid us.

You agree to cover RiddleRise's reasonable losses from claims brought by third parties because of your content, your website, or your breach of these Terms.

Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

13. Governing law

These Terms are governed by the laws of Bangladesh. We'll first try to solve any disagreement informally — please contact us. If that doesn't work, the courts of Bangladesh will have jurisdiction, unless the law of your country gives you the right to bring a claim there.

14. Changes and contact

We may update these Terms. For important changes, we'll tell customers by email or in the dashboard before they take effect. If you keep using the service after that, the new Terms apply. Contact: RiddleRise, contact@riddlerise.com.